Here are answers to our most Custom paint by numbers FAQs.
I received my order. How do I start?
- Clear an area to work in. Cover your area with newspapers to keep it clean. It is best to work in a room with a washable floor in case of accidental spillages.
- Unravel your canvas and lay it out so it is flat.
- Fill a cup of water with which to clean your brush.
- Check which colors correspond to which numbers.
- Start painting!
- After you have finished, you can frame it, or go over any areas with more paint of the same color to add greater depth and contrast. You should always have more than enough paint for your painting, so why waste that extra paint?
- There’s no strict rule on how you should paint your set—our goal is to encourage enjoyment and relaxation in art rather than striving for “perfection.” Painting by numbers allows anyone, regardless of skill level, to create a masterpiece through simple, guided steps—and we intend to keep it that way. However, in this section of Custom Paint by Numbers Frequently Asked Questions, we’ve shared some general tips and recommendations we’ve picked up along the way!
OUR RECOMMENDATIONS FOR PAINTING BY NUMBERS
- If you would like to finish your painting in the shortest amount of time, start from painting one top corner and branch out. If you paint right-handed, start from the top left-hand corner. If you are left-handed, start painting from the top right-hand corner. This will allow you to continue painting out whilst resting your hand on clean canvas so you don’t need to wait for the rest of the paint to dry.
- Wash your brush off when you finish to avoid accidentally mixing colors. Ensure the brush is relatively dry before dipping into more paint. You do not want to dilute the paint!
- Always keep your paint pots closed if unused. Minimize any air exposure so the paint pots last!
- If possible. Start with painting the background / lighter colors first. This includes whites / cream based colors etc. This will make it easier for you later if you need to go over any edges with darker colors.
- If you ordered a DIY wood frame, assemble your frame first and attach the clean canvas on before painting. This will help ensure your precious work-in-progress stays stationary. You can either attach the canvas on with pins, staples, or hammer in small nails on the edges.
If you have any other questions, you are welcome to email us at [email protected] for quick support! We love hearing from all our customers no matter the query.
Where is my order?
Total Delivery Time = Processing Time + Shipping Time
Processing Time: Before we ship your order, we have to prepare your products and package items carefully.
As part of our Custom Paint by Numbers Frequently Asked Questions, many customers ask about shipping times. We ship to over 200 countries worldwide using fast and reliable delivery partners from our international suppliers. Typically, packages arrive at your doorstep within 12–30 days after placing your order. In extremely rare cases, delivery may take longer due to factors such as shipping bottlenecks or customs delays.
You can easily track your order using the Tracking ID provided in your shipping confirmation email.
Why did I only receive part of my order?
We ship our items from multiple locations overseas, so orders with multiple items may arrive separately and at slightly different times.
Why did I receive two separate tracking numbers?
Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID.
What shipping provider do you use?
You can expect to receive your package(s) through your local carrier (USPS if you are located in the US, and Australia Post if you are located in Australia) after it passes customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.
What is your Refund Policy?
If you’re unhappy with your order for any reason, let us know through the form submission below, shoot us an email at [email protected]
All you’ll have to do is ship the item(s) to our location and we’ll extend you a full refund upon receipt and item inspection.
What is your Exchange Policy?
In our Custom Paint by Numbers FAQs, you’ll find details on replacements and support. Simply ship the item(s) to our office, and we’ll send you a replacement. For quick assistance, contact our team at [email protected].
